Client Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be replied to in maximum one hour after the support ticket or email was submitted. If your case calls for additional assistance from a server admin, we will forward the trouble ticket or the email to the person in charge, right away and will leave a comment to let you know that more time will be needed for finding the best solution. Furthermore if you take advantage of our Administration Services package, any of the tasks included there will be executed whenever you wish.
A Topflight Customer Care Service
Our client support staff will be online for you 24x7x365 should you need help with the Website Control Panel or with any of the applications that we have preinstalled for your convenience on the server. Furthermore if you require help tackling all the routine administration tasks on your dedicated web hosting server, you can have a look at the Administration Services package, that includes backup hard disk drive space, Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting services, etc.
An Intuitive Help Section
Every Linux dedicated hosting server comes with our free–of–cost Website Control Panel, which sports an elaborate knowledge base plus a collection of how–to video tutorials. Whenever you require help working with the Website Control Panel, just press the Videos or Help buttons located in the upper right corner.