A 99.9% Server Uptime
Our cloud hosting system is based on a reliable, enterprise–level hardware configuration and a strongly modified Linux version. This is why, regardless of what your web site is, or how many web site visitors you’ve got, or even in case there is a denial–of–service assault, our hosting servers will stay up and your web sites will stay visible online.
All our cloud hosting services packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on top–notch hardware manufactured by Juniper. What’s more, on every single router, we have set up a firewall with an advanced algorithm to successfully filter out all shady requests.
In this way, in all our data centers – in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe as well as in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to curtail all potential risks with our cloud hosting packages and even though we provide excellent support, there are situations when the client is simply not content with what we offer. Or he needs to move to a more robust hosting solution, such as a virtual private server or a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not fully happy, you will get your money back.
24/7 Technical Support
If you have ever been forced to wait around for hours to receive an answer, you’re aware of how exasperating this can be, even more so if your web site is at stake. This is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our support engineers will be available to you and they’ll respond to you in under one hour. And the best thing is that their average response time is below 20 minutes!