Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst you are browsing your website files or editing different account settings. The ticketing system is being monitored 24x7 by our client service staff representatives and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain assistance. Unlike other providers, we do not charge extra for using the ticketing system, so you can contact us as often as you want and request information in regards to any billing or technical problem. You can also see a collection of articles, which will help you resolve the most commonly experienced obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you’d like to contact our support staff, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform like you will need to do with the majority of hosting companies on the marketplace. Our integrated ticketing system will enable you to send a new ticket without any difficulty and to browse through older tickets using a clever search box. In addition, you will be able to have a look at the relevant knowledgebase articles that our system will present you with in accordance with the problem category that you choose for your new ticket. You can carry out all the aforementioned things without logging out of your Hepsia Control Panel at any time, which goes to say that if you experience any difficulty or have a query, you can get in touch with our support engineers and resolve the specific problem in no more than sixty minutes using one single platform.